Term of Service
Welcome to FanRide Atlanta. Please read these Terms of Service carefully. They explain our booking rules, payment policies, cancellations, and ride expectations. By booking or using our services, you agree to these terms.
General Terms
Bookings and Availability
- FanRide Atlanta operates 24/7.
- Advance booking is recommended to secure your preferred vehicle and time.
- All reservations are subject to availability.
Payment Policies
- A 50 percent deposit is required to confirm any reservation.
- The remaining balance must be paid at least one week before the scheduled service date.
- Accepted payment methods include credit cards (Visa, MasterCard, AMEX) and fee-free options such as Zelle, Venmo, or CashApp.
- Credit card payments may include processing fees.
Hourly Service and Overtime Charges
- A minimum of 4 hours is required for sedans, SUVs, Sprinter vans, and other vehicles.
- Some peak dates or special events may require longer minimum bookings.
- Billing is done in full-hour increments after the minimum time.
- Services between 12:01 a.m. and 5:59 a.m. may include a late-night surcharge of $25 to $50.
Holiday and Long-Distance Charges
- Trips exceeding a 45-mile radius from our base location may incur additional mileage and travel-time fees.
- Holiday pricing may apply during peak demand periods.
Cancellation and Refund Policy
Airport Transfers
- Local airport transfers require at least 4 hours notice to avoid charges.
- Domestic and international airport transfers require a minimum of 24 hours notice.
Hourly Rentals and Events
- Cancellations made within 30 business days of service will forfeit the deposit.
- Cancellations within 15 business days will be charged the full booking amount.
- All bookings for proms, concerts, stadium events, museums, and golf tournaments are non-refundable.
Reservation Changes
- All cancellations or changes must be confirmed in writing by FanRide Atlanta.
- Changes made directly with the driver are not permitted.
Cleaning and Damage Fees
- Eating and smoking are not permitted inside vehicles.
- Smoking will result in a $600 cleaning fee.
- Any cleaning required due to sickness will result in a $500 fee.
- Customers are responsible for any damage caused during the ride.
Waiting Time and Additional Stops
Airport Pickup Waiting Time
- 15 minutes of complimentary wait time for residential, hotel, and office pickups.
- 30 minutes for domestic flight arrivals.
- 60 minutes for international arrivals.
Additional Stops
- Each additional stop within a reasonable distance is charged at $25.
SMS Terms of Service
By opting into SMS messages from FanRide Atlanta through our website or other channels, you agree to receive text messages related to bookings, reminders, updates, and billing notifications. Message frequency may vary. Message and data rates may apply.Reply STOP at any time to opt out. Reply HELP for assistance. View our privacy policy at https://fanrideatlanta.com/privacy-policy/.Safety and Conduct
- Illegal substances are strictly prohibited in all vehicles.
- Standing through sunroofs or engaging in unsafe behavior is not allowed.
- Any misconduct may result in immediate termination of service without refund.
Liability
- FanRide Atlanta is not responsible for delays caused by traffic, weather, or unforeseen events.
- If a vehicle issue occurs, a comparable replacement will be provided when possible.
- We are not responsible for personal items left in vehicles but will attempt to return found items.